tag:smtp2gostatus.com,2005:/historySMTP2GO Status - Incident History2024-03-28T12:50:57ZSMTP2GOtag:smtp2gostatus.com,2005:Incident/203250822024-03-22T04:30:54Z2024-03-22T04:30:54ZEmail being rejected when the From address is a verified "Single sender email"<p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>04:30</var> UTC</small><br><strong>Resolved</strong> - This issue has been resolved.</p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>04:25</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>04:20</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating reports where some customers are experiencing emails being rejected when the sender is verified as a "Single sender email".</p>tag:smtp2gostatus.com,2005:Incident/198348852024-01-29T00:00:43Z2024-01-29T00:00:43ZEU Infrastructure Upgrade<p><small>Jan <var data-var='date'>29</var>, <var data-var='time'>00:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>28</var>, <var data-var='time'>22:01</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>04:08</var> UTC</small><br><strong>Scheduled</strong> - Major EU server and network infrastructure upgrade. These works will improve mail throughput by orders of magnitude.<br /><br />Maintenance window should be around one hour, two at most.</p>tag:smtp2gostatus.com,2005:Incident/197506092024-01-18T13:06:35Z2024-01-18T13:11:16ZIssues when sending via API<p><small>Jan <var data-var='date'>18</var>, <var data-var='time'>13:06</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>18</var>, <var data-var='time'>10:27</var> UTC</small><br><strong>Investigating</strong> - Some users may experience issues when sending via API. <br /><br />Our developers have been informed and are currently investigating.</p>tag:smtp2gostatus.com,2005:Incident/195930242024-01-02T22:03:33Z2024-01-02T22:03:34ZDelayed Emails<p><small>Jan <var data-var='date'> 2</var>, <var data-var='time'>22:03</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'> 2</var>, <var data-var='time'>16:30</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jan <var data-var='date'> 2</var>, <var data-var='time'>14:24</var> UTC</small><br><strong>Investigating</strong> - Some users may experience delays in email delivery. Emails will show as "Processed" under the activity feed.</p>tag:smtp2gostatus.com,2005:Incident/192637092023-12-01T20:46:46Z2023-12-01T20:46:47ZActivity display issue<p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>20:46</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>17:18</var> UTC</small><br><strong>Investigating</strong> - We are investigating a potential issue that may affect some customer's activity page. Emails get delivered but do not display on the activity page.<br /><br />We will update this status as information becomes available.</p>tag:smtp2gostatus.com,2005:Incident/192529392023-11-30T21:52:49Z2023-11-30T21:52:50ZDelivery Delays<p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>21:52</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>21:00</var> UTC</small><br><strong>Identified</strong> - Users may be experiencing delivery delays due to an overloaded inbound server. The backlog is expected to clear within the next 20 minutes.</p>tag:smtp2gostatus.com,2005:Incident/192389202023-11-29T05:38:45Z2023-11-29T05:38:45ZDelivery delays<p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>05:38</var> UTC</small><br><strong>Resolved</strong> - The delays were due to a minor resource allocation issue resulting in emails being queued - this temporarily affected delivery for a small number of AU-based customers. Please contact support if you encounter any further delivery issues.</p><p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>03:30</var> UTC</small><br><strong>Monitoring</strong> - The issue was identified and a resolution has been implemented. Email queues are now clearing and we are continuing to monitor.</p><p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>03:07</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating reports of delays.</p>tag:smtp2gostatus.com,2005:Incident/191847492023-11-20T23:45:00Z2023-11-21T02:32:38ZUnscheduled emergency maintenance<p><small>Nov <var data-var='date'>20</var>, <var data-var='time'>23:45</var> UTC</small><br><strong>Resolved</strong> - We were alerted to an emergency maintenance issue at our Fremont (US) DC and the quick response team resolved the problem within the hour. Small potential service disruption for some customers.</p>tag:smtp2gostatus.com,2005:Incident/188329972023-10-18T03:46:23Z2023-10-18T03:46:24ZServer queue loading<p><small>Oct <var data-var='date'>18</var>, <var data-var='time'>03:46</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>17</var>, <var data-var='time'>23:52</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p>tag:smtp2gostatus.com,2005:Incident/187529342023-10-11T22:48:48Z2023-10-11T22:48:48ZIssue with Microsoft MX<p><small>Oct <var data-var='date'>11</var>, <var data-var='time'>22:48</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>11</var>, <var data-var='time'>14:42</var> UTC</small><br><strong>Update</strong> - For those who cannot view Microsoft's status page on this incident, this is from their latest update from a few minutes ago:<br /><br />Current status: We’re progressing with the testing and development stage of our fix, to ensure its efficacy prior to deployment. We expect to be able to provide an estimate time of completion by the time of the next scheduled update.<br />Next update by: Wednesday, October 11, 2023, at 4:30 PM UTC</p><p><small>Oct <var data-var='date'>11</var>, <var data-var='time'>10:36</var> UTC</small><br><strong>Monitoring</strong> - Some clients are experiencing issues with delays when emailing Microsoft email addresses. We were made aware of the issue this morning, and have contacted Microsoft several times. They have just acknowledged that there is indeed a problem on their end which they are investigating. <br /><br />Our servers will continue attempting to deliver your emails and we hope that Microsoft will resolve the issue soon. If you are a Microsoft Customer, we'd also recommend that you get in touch with them as well for further assistance. You can also view Microsoft's status page which mentions the incident, by logging into Microsoft's admin center (if you are a customer), and going to 'Microsoft Admin Center - Health - Service health - scroll down - Service Status'.</p>tag:smtp2gostatus.com,2005:Incident/187500602023-10-11T06:28:06Z2023-10-11T10:15:16ZDelivery issue to some Microsoft MX<p><small>Oct <var data-var='date'>11</var>, <var data-var='time'>06:28</var> UTC</small><br><strong>Resolved</strong> - We are aware that some clients may be experiencing issues when sending to Microsoft recipients. After further investigation, our developers have determined that the problem originates on Microsoft's side. <br /><br />Although we will continue to reach out to Microsoft to investigate the issue further, if you are a Microsoft Customer, we'd also recommend that you get in touch with them as well for further assistance.<br /><br />UPDATE: Microsoft has acknowledged that there is an issue on their side and they are investigating.</p><p><small>Oct <var data-var='date'>11</var>, <var data-var='time'>03:51</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:smtp2gostatus.com,2005:Incident/184945092023-09-13T23:13:50Z2023-09-13T23:13:50ZMail Processing Issue<p><small>Sep <var data-var='date'>13</var>, <var data-var='time'>23:13</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>13</var>, <var data-var='time'>22:57</var> UTC</small><br><strong>Monitoring</strong> - The issue was identified as a queue balancing. Server redistribution has reduced queuing. We are seeing major improvement to delivery, but will keep monitoring.</p><p><small>Sep <var data-var='date'>13</var>, <var data-var='time'>21:49</var> UTC</small><br><strong>Identified</strong> - Email processing has temporarily slowed, the issue is being rectified. More information to follow as it comes to hand.</p>tag:smtp2gostatus.com,2005:Incident/184929832023-09-13T20:10:24Z2023-09-13T20:10:24ZServer Update: Unplanned Downtime<p><small>Sep <var data-var='date'>13</var>, <var data-var='time'>20:10</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved. If you're still experiencing delays, please contact support via ticket@smtp2go.com</p><p><small>Sep <var data-var='date'>13</var>, <var data-var='time'>19:08</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Sep <var data-var='date'>13</var>, <var data-var='time'>18:46</var> UTC</small><br><strong>Investigating</strong> - Some users may notice delivery delays due to an ongoing server update. We will update this page with further updates.</p>tag:smtp2gostatus.com,2005:Incident/183326422023-08-31T12:43:42Z2023-08-31T12:43:53ZProcessed Emails<p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>12:43</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved. <br /><br />Any undelivered emails should be delivered shortly.</p><p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>10:26</var> UTC</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>10:16</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>09:20</var> UTC</small><br><strong>Investigating</strong> - Some users may experience delays in delivery.</p>tag:smtp2gostatus.com,2005:Incident/180471692023-08-04T01:39:37Z2023-08-04T01:39:37ZDNS issue and Update issue<p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>01:39</var> UTC</small><br><strong>Resolved</strong> - This two part issue has affected customers differently. First, for Australian customers, there has been an ongoing DNS issue with our DC host.<br /><br />For the rest of the world, we had been working on updating privacy coding but have had to roll back an update that unfortunately had some unforeseen consequences.</p>tag:smtp2gostatus.com,2005:Incident/179486532023-07-24T23:35:39Z2023-07-24T23:35:39ZDelivery Delays<p><small>Jul <var data-var='date'>24</var>, <var data-var='time'>23:35</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>24</var>, <var data-var='time'>19:52</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating an issue causing delivery delays.</p>tag:smtp2gostatus.com,2005:Incident/175131852023-06-08T15:32:56Z2023-06-08T15:32:56ZUser Dashboard Down<p><small>Jun <var data-var='date'> 8</var>, <var data-var='time'>15:32</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'> 8</var>, <var data-var='time'>14:42</var> UTC</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Jun <var data-var='date'> 8</var>, <var data-var='time'>14:42</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jun <var data-var='date'> 8</var>, <var data-var='time'>14:29</var> UTC</small><br><strong>Investigating</strong> - Users may be unable to access the user dashboard. We're currently investigating this issue.</p>tag:smtp2gostatus.com,2005:Incident/173625892023-05-30T07:12:57Z2023-05-30T07:12:57ZPlanned Network Upgrade<p><small>May <var data-var='date'>30</var>, <var data-var='time'>07:12</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>May <var data-var='date'>30</var>, <var data-var='time'>06:02</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'>25</var>, <var data-var='time'>09:15</var> UTC</small><br><strong>Scheduled</strong> - Our Chicago DC will be undergoing software upgrades for stability. This may affect a small number of customers, however SMTP2GO is proactively redirecting email traffic for those that would be affected. Customers likely to be affected have been contacted by email.</p>tag:smtp2gostatus.com,2005:Incident/174133082023-05-30T00:31:58Z2023-05-30T00:31:59ZEmail delivery delay<p><small>May <var data-var='date'>30</var>, <var data-var='time'>00:31</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'>29</var>, <var data-var='time'>22:08</var> UTC</small><br><strong>Identified</strong> - There appears to be a widespread internet access issue in New Zealand. Local news sources are reporting this: https://www.nzherald.co.nz/business/banking-apps-some-websites-down-as-internet-glitches-strike-local-sites/</p><p><small>May <var data-var='date'>29</var>, <var data-var='time'>21:28</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating an issue with delayed email delivery.</p>tag:smtp2gostatus.com,2005:Incident/172172442023-05-11T11:42:47Z2023-05-11T11:42:48ZLimited Dashboard Access<p><small>May <var data-var='date'>11</var>, <var data-var='time'>11:42</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'>11</var>, <var data-var='time'>11:15</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>May <var data-var='date'>11</var>, <var data-var='time'>10:47</var> UTC</small><br><strong>Investigating</strong> - Some users may experience limited access to their SMTP2GO dashboard. <br /><br />Our team has been notified and is working on a fix with urgency.</p>tag:smtp2gostatus.com,2005:Incident/161690442023-02-16T22:19:18Z2023-02-16T22:19:20ZUser Dashboard and Email Delivery: Unscheduled Downtime<p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>22:19</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>21:16</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:smtp2gostatus.com,2005:Incident/161658972023-02-16T17:27:32Z2023-02-16T17:27:34Z"Processed" Emails<p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>17:27</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>17:25</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>16:22</var> UTC</small><br><strong>Investigating</strong> - Users may be experiencing delivery delays. We are currently investigating this issue.</p>tag:smtp2gostatus.com,2005:Incident/160611372023-02-08T12:05:19Z2023-02-08T12:05:37ZEmail Delays (US)<p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>12:05</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>09:13</var> UTC</small><br><strong>Monitoring</strong> - We have implemented a workaround whilst our provider continues to monitor the issue from their side.</p><p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>06:41</var> UTC</small><br><strong>Identified</strong> - We regret that one of our major hosting providers is currently suffering an issue with their network, which is causing massive bandwidth reductions. We are waiting for updates from them and will advise as soon as the situation is fully resolved. <br /><br />These delays should only affect some users in the US.</p>tag:smtp2gostatus.com,2005:Incident/157791762023-01-05T18:05:32Z2023-01-05T18:05:33ZProcessed Emails<p><small>Jan <var data-var='date'> 5</var>, <var data-var='time'>18:05</var> UTC</small><br><strong>Resolved</strong> - UPDATE: Affected emails have started flowing normally again and will be delivered shortly. <br /><br />Further information will be provided as soon as possible.</p><p><small>Jan <var data-var='date'> 5</var>, <var data-var='time'>16:27</var> UTC</small><br><strong>Investigating</strong> - Some users may experience delays in delivery.</p>tag:smtp2gostatus.com,2005:Incident/133473602022-11-18T13:02:29Z2022-11-18T13:02:29ZProcessed Emails<p><small>Nov <var data-var='date'>18</var>, <var data-var='time'>13:02</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>18</var>, <var data-var='time'>12:43</var> UTC</small><br><strong>Investigating</strong> - Some of you may experience slight delays. We are investigating this with urgency.</p>