We are determining with our upstream provider the exact cause and will provide further updates as soon as we can. Any queued emails will be delivered as quickly as possible.
UPDATE: Our upstream provider had an unfortunate misconfiguration related to BGP on new devices being installed as part of a major network change. This was unfortunately out of our control, but we will take steps to add an extra layer of redundancy for a situation like this.
Sep 16, 10:03 UTC
Identified -
The scheduled maintenance has been extended.
One of our upstream providers didn't provide correct information to us about the nature of planned maintenance to their network and is taking longer than they specified. This is apparently a major upgrade across their entire network (Arelion).
Completed -
The scheduled maintenance has been completed.
Sep 16, 05:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 05:00 UTC
Scheduled -
We are expecting no more than 30 minutes of downtime but will be mitigating this by temporarily rerouting email of affected accounts.
Sep 15, 23:51 UTC
Resolved -
Some users may notice delivery delays. The cause has been identified and the backlog is being delivered. Please reach out to support via [email protected] for assistance.
Sep 12, 13:00 UTC
