Email Delivery Delays - AU Region
Identified - The issue has been identified, and a fix is being deployed currently. "Processed" emails will begin flowing through shortly.
Sep 30, 2026 - 01:01 UTC
Investigating - A small number of customers in our AU region may be experiencing email delivery delays, with emails being held as “Processed”.

Our development team is actively investigating the issue and working to resolve it as a matter of urgency.

We apologise for any inconvenience and will provide further updates as more information becomes available.
Sep 30, 2026 - 00:28 UTC
Uptime over the past 90 days. View historical uptime.
Email sending (SMTP service) Degraded Performance
API Servers Operational
SMS Messaging Operational
SMTP2GO Website Operational
Member Dashboard Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Sep 30, 2026

Unresolved incident: Email Delivery Delays - AU Region.

Sep 29, 2026

Inbound Timeout
Postmortem - Read details
Sep 29, 22:55 UTC
Resolved - This incident has been resolved.
Sep 29, 22:23 UTC
Identified - Inbound processing time has decreased due to higher than usual demand. We are adding network capacity to address this.
Sep 29, 20:31 UTC

Sep 28, 2026

No incidents reported.

Sep 27, 2026

No incidents reported.

Sep 26, 2026

No incidents reported.

Sep 25, 2026

Connectivity issues
Resolved - Our team has implemented several changes to improve frontend database efficiency and overall performance. Service has stabilized, and we are no longer seeing the timeouts or intermittent connection issues previously reported.

We will continue to monitor performance closely.
Sep 25, 21:47 UTC
Identified - Some customers are experiencing timeouts and intermittent connection issues. We have deployed a planned frontend database speed improvement and are actively monitoring performance while continuing to investigate.
Sep 25, 15:14 UTC

Sep 24, 2026

No incidents reported.

Sep 23, 2026

"Activity" Reporting Delay
Resolved - This incident has been resolved. If you encounter any emails displaying as “Processed” only moving forward, please reach out to our support team for assistance.
Sep 23, 23:39 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 23, 21:13 UTC
Investigating - Users may notice that delivered emails are currently displaying as “Processed” within their Activity feeds. Our development team is actively investigating the issue and working to identify the cause
Sep 23, 16:24 UTC

Sep 22, 2026

No incidents reported.

Sep 21, 2026

Akamai/Linode DNS issue affecting users in EU/UK
Resolved - Linode UK has marked this issue as resolved. SMTP2GO dashboard Activity reports have also been updated.
Sep 21, 22:19 UTC
Monitoring - This incident was caused by a DNS incident at the Akamai/Linode data center in London. More detail can be found here: https://status.linode.com/incidents/fsgmc1p06swx

Impact on customers is limited to delays to updates on the Activity/Delivery reporting.
Sep 21, 21:58 UTC
"Activity" Reporting Delay
Resolved - This incident has been resolved.
Sep 21, 21:48 UTC
Investigating - Users may notice that delivered emails are currently displaying as “Processed” within their Activity feeds. Our development team is actively investigating the issue and working to identify the cause
Sep 21, 14:02 UTC

Sep 20, 2026

No incidents reported.

Sep 19, 2026

No incidents reported.

Sep 18, 2026

No incidents reported.

Sep 17, 2026

No incidents reported.

Sep 16, 2026

No incidents reported.

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