All Systems Operational

Uptime over the past 90 days. View historical uptime.
Email sending (SMTP service) Operational
API Servers Operational
SMS Messaging Operational
SMTP2GO Website Operational
Member Dashboard Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Oct 12, 2026

No incidents reported today.

Oct 11, 2026

No incidents reported.

Oct 10, 2026

No incidents reported.

Oct 9, 2026

No incidents reported.

Oct 8, 2026

Issues with API- statusCode=500
Resolved - This incident has been resolved.
Oct 8, 09:54 UTC
Investigating - It has been brought to our attention that a small number of clients are experiencing statusCode=500 errors when using our API. Our developers are investigating and we hope to have a solution shortly.
Oct 8, 08:28 UTC

Oct 7, 2026

No incidents reported.

Oct 6, 2026

No incidents reported.

Oct 5, 2026

No incidents reported.

Oct 4, 2026

No incidents reported.

Oct 3, 2026

No incidents reported.

Oct 2, 2026

No incidents reported.

Oct 1, 2026

Connectivity Issues
Resolved - This incident has been resolved.
Oct 1, 21:04 UTC
Investigating - Our development team is continuing to investigate the connectivity issues.

In the meantime, please try connecting through mail-eu.smtp2go.com or mail-us.smtp2go.com. We also recommend safelisting our new inbound IP addresses, which are listed here: https://support.smtp2go.com/hc/en-gb/articles/227835308-Worldwide-Server-Locations-IP-Addresses-and-Email-Routing
Oct 1, 12:38 UTC
Connection issues and 'processed' emails
Resolved - This incident has been resolved.
Oct 1, 09:44 UTC
Monitoring - Our team has been adding new servers to increase capacity, which caused some connection issues and 'processed' emails earlier today. This has been addressed now. Please let us know if you continue seeing any issues.
Oct 1, 09:10 UTC

Sep 30, 2026

Issues connecting to mail.smtp2go.com
Resolved - This incident has been resolved.
Sep 30, 11:37 UTC
Investigating - If you're having trouble connecting to mail.smtp2go.com, try connecting to mail-eu.smtp2go.com instead.

Some European locations can't resolve to mail.smtp2go.com.

This is a temporary issue that should be fixed shortly.

Also, please check that no firewalls are blocking connections to the new IPs we've added to mail.smtp2go.com.

The IPs can be found here: https://support.smtp2go.com/hc/en-gb/articles/227835308-Worldwide-Server-Locations-IP-Addresses-and-Email-Routing
Sep 30, 11:29 UTC
Email Delivery Delays - AU Region
Resolved - A small number of accounts in our AU region are still experiencing delays. Our developers are currently investigating.
Sep 30, 08:00 UTC
Email Delivery Delays - AU Region
Resolved - It appears that a small number of accounts are still experiencing delays. Our developers are currently investigating.
Sep 30, 05:25 UTC
Update - "Processed" emails are continuing to flow through successfully. Some emails remain queued, and we're continuing to monitor as these clear.
Sep 30, 03:27 UTC
Monitoring - A fix has been deployed, and the mail queue is dropping. We're continuing to monitor.
Sep 30, 02:08 UTC
Identified - The issue has been identified, and a fix is being deployed currently. "Processed" emails will begin flowing through shortly.
Sep 30, 01:01 UTC
Investigating - A small number of customers in our AU region may be experiencing email delivery delays, with emails being held as “Processed”.

Our development team is actively investigating the issue and working to resolve it as a matter of urgency.

We apologise for any inconvenience and will provide further updates as more information becomes available.
Sep 30, 00:28 UTC

Sep 29, 2026

Inbound Timeout
Postmortem - Read details
Sep 29, 22:55 UTC
Resolved - This incident has been resolved.
Sep 29, 22:23 UTC
Identified - Inbound processing time has decreased due to higher than usual demand. We are adding network capacity to address this.
Sep 29, 20:31 UTC

Sep 28, 2026

No incidents reported.

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