A fix has been implemented and we are monitoring the results.
Posted Jun 01, 2026 - 09:41 UTC
Update
The issue has been identified as a failed server that did not have an easy mitigation strategy for its failure, as it was part of an older network configuration. Measures have been put in place to re-route traffic and some delays are anticipated while the backlog gets processed. This is not anticipated to be long. We will have a full review of our strategy around this with the view to eliminate this from happening in the future.
Posted Jun 01, 2026 - 09:40 UTC
Identified
The issue has been identified and a fix is being implemented.
Posted Jun 01, 2026 - 09:18 UTC
Update
We are continuing to investigate this issue at the highest priority level.
Posted Jun 01, 2026 - 08:48 UTC
Investigating
We are aware of an issue causing delays in email delivery. Affected emails will appear as "Processed" in the Activity feed. Our development team is investigating and working to resolve the issue.
Posted Jun 01, 2026 - 07:31 UTC
This incident affected: Email sending (SMTP service).