Email Delivery Delays - AU Region

Incident Report for SMTP2GO

Resolved

It appears that a small number of accounts are still experiencing delays. Our developers are currently investigating.
Posted Sep 30, 2026 - 05:25 UTC

Update

"Processed" emails are continuing to flow through successfully. Some emails remain queued, and we're continuing to monitor as these clear.
Posted Sep 30, 2026 - 03:27 UTC

Monitoring

A fix has been deployed, and the mail queue is dropping. We're continuing to monitor.
Posted Sep 30, 2026 - 02:08 UTC

Identified

The issue has been identified, and a fix is being deployed currently. "Processed" emails will begin flowing through shortly.
Posted Sep 30, 2026 - 01:01 UTC

Investigating

A small number of customers in our AU region may be experiencing email delivery delays, with emails being held as “Processed”.

Our development team is actively investigating the issue and working to resolve it as a matter of urgency.

We apologise for any inconvenience and will provide further updates as more information becomes available.
Posted Sep 30, 2026 - 00:28 UTC
This incident affected: Email sending (SMTP service).
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