Email Delivery Delays - AU Region

Incident Report for SMTP2GO

Monitoring

A fix has been deployed, and the mail queue is dropping. We're continuing to monitor.
Posted Sep 30, 2026 - 02:08 UTC

Identified

The issue has been identified, and a fix is being deployed currently. "Processed" emails will begin flowing through shortly.
Posted Sep 30, 2026 - 01:01 UTC

Investigating

A small number of customers in our AU region may be experiencing email delivery delays, with emails being held as “Processed”.

Our development team is actively investigating the issue and working to resolve it as a matter of urgency.

We apologise for any inconvenience and will provide further updates as more information becomes available.
Posted Sep 30, 2026 - 00:28 UTC
This incident affects: Email sending (SMTP service).
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